Shipping policy
Last Updated: 1 July 2026
Thank you for shopping with Awkwerrrd. Every order is packed with care, and we work hard to ensure your purchase reaches you safely.
Please read this Shipping Policy carefully before placing an order.
Order Processing
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Orders are typically processed within 2–5 business days after payment has been received.
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Business days are Monday through Friday, excluding weekends and public holidays.
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During new product launches, sales, festive seasons, or periods of exceptionally high order volumes, processing times may be longer.
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Processing time is separate from shipping transit time.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where applicable).
Domestic Shipping (India)
We ship across India using trusted courier partners, including India Post and other logistics providers, depending on your location and the most suitable shipping service.
Shipping charges, if applicable, are calculated at checkout before payment.
Estimated delivery times vary by destination but generally range between 3–10 business days after dispatch.
Remote or difficult-to-service locations may require additional transit time.
International Shipping
We ship to selected countries worldwide.
International shipping charges are calculated at checkout based on destination, package weight, and shipping method.
Delivery times vary significantly depending on the destination country, customs processing, and local postal services. Estimated transit times provided at checkout are estimates only and are not guaranteed.
Customers are responsible for ensuring that products ordered are permitted for import into their destination country.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, VAT, GST, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are not included in the purchase price or shipping charges unless explicitly stated during checkout.
The customer is solely responsible for paying any customs duties, taxes, import fees, or related charges required for delivery.
Awkwerrrd has no control over customs processing times or fees and cannot predict or reimburse these charges.
If an international shipment is refused due to unpaid customs charges, the customer will be responsible for any return shipping costs, customs fees, or carrier charges incurred.
Tracking Your Order
Tracking is available for most shipments.
Tracking information will be emailed once your order has been dispatched.
Please note that tracking updates depend on the shipping carrier and may take up to 48 hours to appear after dispatch.
Delivery Delays
While we strive to meet estimated delivery timelines, they are not guaranteed.
Delivery delays may occur due to circumstances beyond our control, including but not limited to:
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Customs inspections
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Weather conditions
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Public holidays
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Natural disasters
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Transportation disruptions
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Carrier delays
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Strikes or labour disruptions
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Government restrictions
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Other force majeure events
Awkwerrrd shall not be liable for delays caused by shipping carriers or external circumstances once an order has been dispatched.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Awkwerrrd is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.
If an order is returned to us due to an incorrect address or failure to collect the package, the customer will be responsible for the cost of reshipping the order.
If the customer prefers a refund instead of reshipment, the original shipping charges (if any), return shipping fees, payment processing fees, and any other non-recoverable costs may be deducted from the refund.
Lost Packages
If tracking shows that a shipment has been delivered, Awkwerrrd cannot be held responsible for packages that are subsequently lost, stolen, or misplaced.
If a shipment appears to be lost in transit, please contact us within 14 days of the last tracking update. We will assist in opening an investigation with the shipping carrier.
Replacement or refund decisions will be made only after the carrier's investigation has been completed.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
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Your order number
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Clear photographs of the damaged item(s)
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Photographs of the shipping box and packaging
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Photographs of the shipping label
Do not discard the original packaging until the claim has been reviewed, as the shipping carrier may require inspection.
Returned Shipments
Packages returned to Awkwerrrd due to failed delivery attempts, refusal by the recipient, unpaid customs charges, or incorrect addresses may incur return shipping fees charged by the carrier.
These charges, along with any non-recoverable shipping or processing costs, may be deducted from any applicable refund.
Pre-Orders
If your order contains pre-order items, the estimated shipping date will be indicated on the product page.
Orders containing both in-stock and pre-order items may be shipped together once all items become available unless otherwise stated.
Multiple Shipments
In certain circumstances, Awkwerrrd may ship an order in multiple packages without additional shipping charges to the customer.
Risk of Loss
Ownership and risk of loss transfer to the customer upon delivery of the package to the shipping address provided during checkout.
Contact Us
If you have any questions regarding shipping, please contact us.